At SOULWORK, we accept repairs for SOULWORK products that you have previously purchased.

(example)

"I don't wear dresses anymore, so I want to wear cut-and-sew tops."

"My old clothes are a little short, so I want to make them a little longer."

If you have any requests, please contact us using the inquiry form.

"I want you to wear one piece for a long time."

With this in mind, we offer repairs for SOULWORK products.

Many of SOULWORK's products are made to order.
We sincerely thank you for your patience until your order arrives.
In the fashion industry today, excess inventory has become a serious problem.
There are also many manufacturers who are incinerating large amounts of unsold inventory.
SOULWORK produces products on a made-to-order basis, eliminating waste of resources and promoting earth-friendly production.

"A piece that is valuable precisely because it is not mass-produced."

It may take some time for your order to be delivered, so we appreciate your understanding and cooperation.

Currently, we only offer domestic shipping.
For each delivery address,

Honshu, Shikoku, and Kyushu: 900 yen

For those in other areas: 1,300 yen

Shipping and handling fees will be charged.

On the SOULWORK shop site, you can return or exchange products only if there is a problem with the product.

In the unlikely event that the delivered product is defective or different from the product you ordered,
Upon request, we will promptly process a return or exchange.

Please contact us via the inquiry form within 5 days of receiving the item.

After checking the contents, we will inform you of the return method, etc.



[Conditions for which returns and exchanges are not permitted]

If the customer does not apply for a return or exchange within 5 days after the product arrives. If the product shows signs of use, damage, or dirt. If the product tag or accessories are missing. If the product is returned using a method other than that specified by our company. If the product was sold under special conditions such as a non-returnable coupon. If the order is marked as non-returnable on the product page or campaign page.

1. Seller: SOULWORK DesignStudio
2. Representative Masako Higashiya
3. Please contact us via the contact form or email.
4. Public email address soulwork.ds.japan@gmail.com
5. Homepage URL https://masakotoukei.net/
6. Sales price: Please refer to each product page.
7. Required fees other than the product price: Consumption tax, shipping fee (currently domestic delivery only, Honshu, Shikoku, Kyushu: 900 yen, Hokkaido, Okinawa, remote islands: 1,300 yen)
8. Delivery time In-stock products: Shipped within 5 business days (excluding Saturdays, Sundays, and holidays) (Please note that delivery may be delayed slightly during the New Year holidays and special events.) Made-to-order products: Shipped within 1.5 months (2 months) from the date of order.
9. Payment methods: Credit card (visa, master), applepay, googlepay
10. Returns, exchanges, cancellations, etc. As a general rule, we do not accept returns of products. We will only exchange products for defective products.
11. Return Policy: Please contact us within 5 days of product shipment.
12. Return shipping costs will be borne by us in the case of defective products. Otherwise, the customer is responsible for the shipping costs.

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